Terms of service

1. Services, quotes and confirmation

Horizon Hunter offers motorcycle and riding-gear rentals and guided expeditions from El Nido, Palawan, Philippines. A request is not a confirmed booking. Check availability, your selected motorcycle or gear, dates, pickup and return arrangements, and the total price with the team. A brochure or route description is a guide to the experience, not a guarantee of availability or every stop.

Use the current displayed price to plan, and ask for a written quote identifying what is included and excluded. Before payment or acceptance, ask the team to set out any deposit, payment timing, cancellation and refund arrangements, and possible additional charges. These commercial policies still need owner adoption; this draft sets no new price, deposit, fee or deadline.

2. Eligibility and safe riding

Check the eligibility requirements for your chosen service with the team before booking. To ride, you need a valid licence recognised in the Philippines for the motorcycle category and the experience needed for the bike and route. Tell the team if you are unsure about your licence, riding ability or the demands of an expedition.

Wear a properly fitted helmet and appropriate protective gear. Follow traffic laws, local restrictions and safety instructions; adjust to road and weather conditions. Do not ride while impaired by alcohol, drugs, fatigue or illness. Motorcycle travel has risks that equipment and guidance cannot eliminate.

3. Equipment condition and handover

Review the condition at handover with the team, including existing marks, accessories, controls and gear fit. Record any concerns and, where practical, photographs before departure. Ask how to use unfamiliar equipment and check what is included in your booking.

Report a fault promptly. If equipment appears unsafe, stop using it and contact the team for next steps. Discuss repairs, modifications or replacement arrangements before making them; put personal safety first in an emergency.

4. Fuel and return arrangements

Fuel is not included in any expedition package. Plan and budget for fuel separately.

Agree the fuel level, return time and return location for a rental with the team at handover. Return the motorcycle, gear and agreed accessories for a condition check. If you expect a delay or need an extension, contact the team as soon as practical; an extension depends on availability and a confirmed arrangement. This draft does not set a late-return or refuelling charge.

5. Incidents and damage

In an accident, breakdown, theft or other incident, first get to safety and seek emergency assistance or contact the relevant authorities when needed. Notify Horizon Hunter as soon as practical. Keep useful details and photographs where safe to do so, without putting yourself or others at risk.

Any proposed damage charge should be documented and explained, taking account of the handover and return condition, normal wear, the circumstances and supporting repair information. Ask for the evidence and a proportionate assessment of the loss. This draft does not impose automatic liability for every incident or introduce a fixed damage schedule.

6. Insurance

Horizon Hunter does not provide insurance coverage.

Check any independent insurance directly with your insurer for the actual activity, motorcycle, licence and territory involved. Do not assume that a travel policy covers motorcycle riding or off-road activity. No insurance benefit is promised by this draft or included merely because you book a rental or expedition.

7. Weather, changes and cancellation

Heavy rain, unsafe roads, official restrictions and other conditions can affect a trip. Contact the team about the practical options if a service cannot go ahead as planned, including a route change, rescheduling or cancellation. Do not continue a ride that is unsafe.

If you need to cancel or change your plans, contact the team promptly and keep the written response. Cancellation and refund arrangements for customer changes, operator cancellations and weather disruption need to be confirmed for your booking before payment. This draft does not adopt cancellation percentages, notice periods or refund fees.

8. Consumer rights and concerns

Nothing in this draft removes consumer rights or other protections that cannot lawfully be excluded under Philippine law. It does not create a blanket injury waiver or cap liability at the booking price.

Raise a concern with the team using your booking reference, a description of what happened and the outcome you are requesting. Keep relevant correspondence and receipts. Contacting us does not prevent you from using any complaint or legal remedy available to you.

9. Website content and licences

Website text, branding and images may be owned by Horizon Hunter or licensed from their creators. Copyright notices, attribution and the applicable licence terms still apply. Content published under an open licence may be reused under that licence; other uses may require permission from the relevant rights holder. Contact the team if you need help identifying a credit or permission.

10. Contact the team

For a quote, booking change or question about this draft, email bookings@horizonhunter.com.ph or message WhatsApp +63 936 4747 223. Horizon Hunter operates from El Nido, Palawan, Philippines.

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