Privacy policy

1. Who this draft concerns

Horizon Hunter provides motorcycle and gear rentals and expeditions from El Nido, Palawan, Philippines. This draft describes information handled through the website, booking process and related communications. The registered operator, controller address and person responsible for privacy still need confirmation. In the meantime, use the booking-team contact below for privacy questions.

2. Information collected

• Name, phone number, email and nationality when provided, plus optional date of birth and licence category.
• Selected motorcycles or gear, trip dates, group size, pickup address and pickup or return times.
• Quoted amounts, booking status, payment method and payment references, and referral information.
• Messages and notes you supply, which can include riding experience, special requests or an emergency contact.

Share only what is needed, especially when providing someone else's contact details. Hosted payment services handle card entry; the Horizon Hunter booking form does not collect full card numbers or CVV codes. The payment provider has its own information requirements and privacy notice.

3. Why information is used

Booking information is used to respond to requests, arrange rentals or expeditions, calculate and record charges, coordinate pickup and return, send booking communications, and provide support. Records also support referral and loyalty administration, payment reconciliation, incident or dispute handling and applicable record-keeping obligations.

The website also has booking-reminder, review-request and promotional-message features. Their operating rules and marketing choices still need review. Contact the team if you want to ask about a message or object to promotional contact; this draft does not claim that an automated opt-in or unsubscribe process is in place.

4. Service providers

Information can pass to services used for the relevant part of a booking or website visit:

• Supabase for database services and Vercel for website hosting.
• Resend for email delivery, and WhatsApp messaging through a shared APEX gateway.
• PayMongo for hosted payment checkout. Legacy Xendit payment support also remains; check the provider named on the checkout you use.
• The AI service described below, if you choose to use chat, and analytics services if enabled.

Depending on their role, providers receive contact, booking, message, transaction or technical information. Provider settings, contractual arrangements and the final list of services in operation are part of the outstanding privacy review.

5. International processing

Service providers may process information outside the Philippines. The specific locations, handling arrangements and applicable transfer safeguards need confirmation in the final operating review. Contact the team if you need information about where your data is processed; this draft does not promise a particular country or transfer mechanism.

6. Referrals and public reviews

If a referral partner helps arrange your booking, that partner may receive guest and booking information to arrange and track the referral. This is separate from the technical service providers above.

Approved public reviews show the reviewer's name and comment. Avoid including private contact, identity or health details in a review intended for publication. Contact the team about a correction or concern with a published review.

7. Optional AI chat

If you use the AI trip planner, your messages and conversation history are forwarded to the configured Azure-compatible OpenAI service to generate a response. Its retention settings and any sensitive-content handling have not been confirmed for this draft.

Do not send passwords, card details or unnecessary identity or health information in chat. You can contact the team by email or WhatsApp instead of using the AI trip planner.

8. Cookies, browser storage and tracking

The website uses browser storage as well as cookies. A booking confirmation can save booking and contact details in the tab's session storage (sessionStorage). This is different from item identifiers used for a saved rental basket, where offered. On a shared device, avoid leaving a confirmation open and use your browser controls to review or clear stored data. Clearing browser storage does not delete booking records held by Horizon Hunter or its providers.

The website can be configured to load Google Analytics 4, Meta Pixel, Microsoft Clarity and Hotjar. If enabled, these tools may receive device or browser information, identifiers, page visits and interactions; some support session recordings. This draft does not confirm which tools are active during a particular visit. Their activation, the data sent and available choice controls must be checked in the final operating review.

9. Retention

Retention should be limited to what is necessary for the purpose. Relevant criteria include completing your booking and support requests, applicable accounting or legal obligations, resolving disputes and provider retention settings. The final retention schedule and deletion procedures still need confirmation; this draft does not set a fixed period or promise automatic deletion.

10. Your rights and requests

Under applicable Philippine law, and subject to lawful limits, your rights may include:

• Information about processing and access to your personal data.
• Correction of inaccurate or incomplete information.
• Objection to processing, or a request for blocking or erasure where the legal grounds apply.
• Withdrawal of consent where processing relies on consent, and data portability where applicable.
• A complaint to the National Privacy Commission.

Email the team with your request, a booking reference if relevant, and a way to reply. The team may need information to verify your identity before handling the request; do not send passwords or payment-card details. Some transaction records may need to be retained for lawful obligations even when you request erasure.

11. Contact and complaints

Send privacy questions or rights requests to bookings@horizonhunter.com.ph. You can also reach the El Nido, Palawan team on WhatsApp +63 936 4747 223. This is a team contact, not a representation that a Data Protection Officer has been appointed.

Read about the Data Privacy Act and your rights at the National Privacy Commission. You may contact the Commission about a privacy complaint.

For rental and expedition information, read the draft terms of service.